We apologize if you’ve experienced an issue with your recent order. Please be sure to fill out our dedicated Order Issue form below.
If you haven’t received your order, please check out our tips below before filling out the form.
**Please remember we are all human. Mistakes get made. Know that we’ll make it right.
We hear this often — and in most cases, the order isn’t missing at all.
Please be patient. Each coach is responsible for distributing their team’s orders, and some are able to do that sooner than others.
If you notice a friend on a different team has already received their package while yours hasn’t, don’t panic. That simply means their coach has already handed them out.
Trust the process — your order is coming.
To help us locate orders as quickly as possible, we ask that you review the information below first.
98% of “missing order” inquiries turn out not to be missing at all.
Taking a moment to check these details helps everyone and speeds things up significantly.
It genuinely bothers us when we make an error. We take a lot of pride in our work, and if something isn’t right, we’ll do our best to correct it as quickly as possible.
Please keep in mind that we don’t know the athletes personally. While a mistake may have occurred, it was never intentional or made out of disregard.
We appreciate your understanding — and thank you for giving us the opportunity to make it right.
All order inquiries should be placed here. Be sure to read the information regarding any possible issues before submitting the issue.
