Frequently Asked Questions

DraftPics is a Windsor-based sports photography company creating custom sports portraits and PhotoDay experiences for athletes, teams and organizations.

We photograph athletes individually with professional lighting, then create the finished artwork using a custom design developed for the organization and season. The result is built to feel more like sports media than a traditional school-style portrait.

DraftPics is based in Windsor, Ontario. When an order requires pickup, collection is arranged from our Forest Glade location.

Contact DraftPics directly. Your coach, manager or organization volunteer should not have to troubleshoot a PhotoDay order for you. Use Order Information so we can locate the order and help you directly.

PhotoDay is the scheduled time when DraftPics photographs the athletes in your organization. Those photographs are then used to create the finished portraits, graphics and products that families order.

Athletes are photographed individually using professional studio lighting and an extraction/chroma-key setup. We capture the images needed to create the finished sports portrait and any applicable team or specialty products.

Yes. Parents and coaches are welcome to observe the process when the organization and venue allow it.

Please follow the uniform instructions provided by your organization. In most cases, athletes should arrive in the uniform or equipment requested for their scheduled PhotoDay.

Choose your organization from the PhotoDay page. When the organization has supplied the details, its ordering page displays the PhotoDay date, location, ordering deadline and delivery information.

Not necessarily. Many DraftPics team photographs are composites built from individual athlete images, which gives us more flexibility than a traditional group photograph.

No. Many team photos are created as composites using the individual athlete photographs. This allows for a cleaner, more consistent finished result and can provide flexibility when a traditional full-team photograph is not practical.

Makeup availability varies by organization and schedule. Check your organization’s PhotoDay information first. If you are unsure whether another opportunity is available, contact DraftPics with the organization and athlete details.

Visit the PhotoDay page, choose your organization, select the products you want, then complete checkout with the athlete information requested.

If your organization’s ordering page is live and marked Ordering Open, you can place the order before PhotoDay.

Yes, in most cases. Ordering normally remains available after PhotoDay while that organization’s ordering page remains active.

Late orders are still welcome. Orders placed after the deadline are not included with organization delivery and are handled through DraftPics pickup once completed.

Orders placed by the deadline can be grouped with the organization’s main production and delivery. After the deadline, your order is treated as a late order and pickup through DraftPics applies.

Please place a separate order for each athlete. This keeps every product tied to the correct athlete information and images. Designated Sibling Portrait products are the exception and may include multiple athletes where offered.

Yes. An athlete’s order can contain multiple products and multiple quantities for that same athlete.

Enter the athlete’s full name and all requested organization, team or division, jersey number and jersey-colour information carefully. We use the checkout information to identify the athlete and create the order.

The athlete information is entered during checkout. Please review it before submitting the order because it is used to match the order to the correct PhotoDay images.

Yes. You can place another order for the same athlete while the organization’s ordering page remains available. Delivery or pickup will depend on whether the new order is placed before or after the organization deadline.

No. There is no obligation to purchase. PhotoDay ordering is available for families who would like finished DraftPics products of their athlete.

Use the PhotoDay Finder and search for your organization. The organization card will take you to its official DraftPics ordering page.

No. DraftPics uses a proofless PhotoDay process.

The final portrait is custom-created rather than simply delivered as the photograph that came out of the camera. The organization’s ordering page shows the season’s design and a finished example so families can understand the intended look before ordering.

Each organization can have its own custom seasonal design. When available, the organization ordering page shows that season’s official theme and a finished example.

No. DraftPics selects the image that works best for the finished design and the products ordered.

No. DraftPics develops organization-specific and season-specific looks so each organization can have its own visual identity.

Yes. The photographed athlete is only the starting point. The finished DraftPics image is created, composited and prepared for the products in the order.

Please report it through Order Information. Include the order number and explain the concern clearly so we can locate the correct order and review it.

Orders placed by the organization deadline are normally delivered through the organization. Orders placed after the deadline are handled through DraftPics pickup.

PhotoDay orders involve image creation, production and printing. Organization delivery is generally targeted within approximately six weeks, although timing can vary by event, product and production schedule.

Orders can be created, submitted to the lab and returned at different times, especially when they were placed separately or after a deadline. Check your current order status through Order Information before contacting us.

Pickup is arranged from our Forest Glade location in Windsor. Use the pickup instructions sent with your order or the Order Pickup page to arrange collection.

Please arrange pickup first. Following the pickup instructions ensures your completed order has been placed in the pickup location and is ready for you.

Follow the link or instructions in that email to arrange your pickup. Choose the applicable pickup date and follow the directions provided.

Do not assume same-day pickup is available. Please use the current pickup scheduling instructions and allow the required preparation time shown there.

Your order has been completed and will be delivered to you through your organization. Distribution timing after DraftPics delivers the organization’s packages is controlled by the organization.

Go to Order Information and search using the athlete name, order number, parent phone number or customer email attached to the order.

Processing means your order has been received and remains in the DraftPics production workflow.

The necessary graphics and/or products have been created and are awaiting return from the print lab.

Your order has been completed and will be delivered to you through your organization.

Your order is ready for DraftPics pickup and pickup information has been sent.

One or more items from your order are being corrected and reproduced.

The order has been collected from DraftPics pickup.

Yes. Go to Order Information, choose Download Invoice, locate the order and download the invoice PDF.

Check your junk or spam folder first. Your order can also be located through Order Information using the details attached to the order.

Processing does not necessarily mean anything is wrong. Each order moves through image creation, product preparation and lab production, so it may remain Processing while that work is underway.

Report the correction through Order Information as soon as possible. Include your order number and the correct athlete details.

Use Report an Order Issue on the Order Information page. Tell us what happened and provide as much detail as possible so we can review the correct order quickly.

Report the missing item through Order Information and include the order number. If possible, tell us what you received and what you believe is missing.

Use Order Information to report the issue. Include the order number, the incorrect information and what it should say.

Absolutely. We want to know when there is a problem. Use Report an Order Issue so your concern reaches us with the information needed to locate and review the order.

No. Please contact DraftPics directly. We handle order support so organization volunteers do not have to act as customer-service intermediaries.

Order Information collects and routes order-related questions in one place. That makes it easier for us to locate the order, understand the issue and respond without asking you to repeat information.

Whenever possible include the order number, athlete name, organization and a clear description of what needs to be corrected or reviewed.

Product availability can vary by organization. Open your organization’s PhotoDay ordering page to see the current packages, prints, digitals and specialty products available for that event.

Digital products are delivered electronically to the email address associated with the order once the finished file is ready.

Check junk or spam first. If you still cannot find it and believe the digital product has been completed, report the issue through Order Information.

That depends on the organization. The organization ordering page can indicate whether a team photo is included by the organization, must be ordered separately or is not offered.

Where Sibling Portrait products are offered, yes. Those products are specifically designed to include more than one athlete.

Sibling Portrait products are intentionally built as multi-athlete products. Regular PhotoDay products are matched to one athlete per order to keep production information accurate.

Product offerings can vary by organization, sport, event and agreement. The organization’s current ordering page is the source for what is available for that PhotoDay.

Use the Contact page and choose the organization or league inquiry option, or visit the Host a PhotoDay information on the DraftPics site.

Yes. DraftPics works with sports organizations and teams across different sports. The exact PhotoDay format and product offering can be tailored to the organization.

Team Media Day is a team-focused DraftPics session designed around individual athlete imagery and team media assets. Contact DraftPics for current details and availability.

DraftPics handles order support directly. Organization volunteers can direct parents to Order Information rather than troubleshooting individual customer orders.