Please be sure to check with your team’s coach or manager before messaging us. Typically orders are delivered from us to our league photoday coordinator. Then they are made available for your coaches to receive and hand out.

Often, when discussing multiple orders for siblings and such, we’ll package all orders and organize them to be handed out with the youngest player. 
We’ll notice that the same parent has multiple orders, and sort them with the youngest. So please be sure to wait till the youngest receives their order, before inquiring.

When making your inquiry, please provide your invoice number. When placing an order, invoice numbers and an informational email are automatically sent to you. If you didn’t receive the emails, please check your junk mail. If you still don’t have the invoice number etc…. you likely haven’t placed your order completely. 

Please do your homework before inquiring.  Providing the last 4 digits of the CC used also helps.

(Yes 90% of those who’s order is missing, never actually placed an order.)

Please use this form to contact us regarding any issues. Some try to call, or text… or use social media etc. 

There are just too many methods to get ahold of me. And trust me, I am contacted from all angles. 

But using this form, sends it to a priority email only used for order issues. Using this form ensures your request doesn’t get lost in the shuffle.

Please be sure to provide all the details pertaining the complaint. Tell us what needs to be fixed. Please don’t assume we already know.

And try to keep the emotions in check. We completely understand how excited you are to finally recieve your order, only to find a mistake. 

Keep the faith, know we’ll make it right.

We’ve allowed for a space to upload your own photos of the issue. Use it. Sometimes people mention things that aren’t exactly clear. So the first thing we’ll do is attempt to reach clarity. And wait for your response. 

A photo of the issue can expedite the clarity.